Shipping Policy

All Bamboura pieces are made to order. Please allow 6–15 working days for production before dispatch.

At Bamboura, each piece is crafted with care using natural bamboo and hand-finished techniques. Most of our pieces are made to order, allowing us to work in small batches, reduce unnecessary stock, and preserve the character of handcrafted bamboo accessories.

This Shipping Policy explains how we process, prepare, dispatch, and deliver your order.

1. Where We Ship From

Bamboura is operated by a UK-registered company.

Our handcrafted bamboo accessories may be made, prepared, and dispatched from our making studio or fulfilment partner in China. Some orders may also be handled through selected logistics partners depending on the destination and product type.

This allows us to work closely with our bamboo craft production process while serving customers internationally.

2. Order Processing and Handcrafting Time

Because Bamboura pieces are handmade and made to order, production time may vary by product.

The timeframes provided in this Shipping Policy are general estimates only. Please refer to the Made to Order or Details section on each individual product page for the most accurate production or preparation time for that specific piece.

Some pieces may be prepared within 6–15 working days before dispatch, while more complex bamboo bags, bespoke pieces, personalised orders, wholesale orders, private label projects, or custom gifting orders may require a longer making period depending on the item, materials, quantity, and production schedule.

The specific production or preparation time for each product may be shown on the product page. For bespoke, personalised, wholesale, private label, or custom gifting orders, the processing and handcrafting time may vary depending on the item, materials, quantity, and production schedule.

Once your piece is complete and has passed our quality check, we will arrange dispatch as soon as possible.

Orders are processed Monday to Friday, excluding public holidays.

3. Dispatch Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow some time for tracking details to update after dispatch, as courier systems may take 24–72 hours to show movement.

4. Estimated Delivery Time

Delivery time begins after your order has been dispatched.

Estimated delivery to the United Kingdom is usually 5–10 working days after dispatch.

Because most Bamboura pieces are made to order, the total estimated delivery window may vary depending on the production time of the individual product. As a general guide, many orders may take around 11–25 business days from order placement to delivery, including production, quality checking, packaging, and delivery after dispatch.

This includes 6–15 working days for order processing, handcrafting, quality checking, and packaging, followed by 5–10 working days for delivery after dispatch.

Delivery to other countries may take longer depending on the destination, courier service, customs clearance, and local postal conditions.

Please note that delivery times are estimates and are not guaranteed. Delays may occur during peak seasons, public holidays, customs inspections, severe weather, or other events outside our control.

5. Shipping Cost

We currently offer free shipping on eligible orders unless otherwise stated at checkout.

If express shipping, special delivery, or bespoke logistics arrangements are available, any additional cost will be shown or confirmed before payment.

6. International Shipping

We partner with DHL and FedEx for international deliveries. In principle, we are able to support shipping to destinations where our shipping partners provide service.

As international shipping availability, delivery times, and costs may vary by destination, we recommend contacting us by email before placing your order. This allows us to confirm whether delivery is available to your location and provide more accurate shipping information.

Any customs duties, taxes, import fees, or local charges are the responsibility of the customer unless otherwise stated.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges depending on the destination country.

Unless clearly stated otherwise at checkout, customers are responsible for any customs duties, import taxes, or local charges applied by their country.

Bamboura is not responsible for delays caused by customs inspections, import procedures, or incorrect customs information provided by the customer.

8. Incorrect Shipping Information

Please ensure your shipping address, email address, and phone number are correct when placing your order.

Bamboura is not responsible for failed delivery, delays, returned parcels, or additional shipping costs caused by incorrect or incomplete customer information.

If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to collect, we may contact you to arrange reshipment. Additional shipping or handling costs may apply.

9. Lost or Delayed Parcels

If your order appears to be delayed, please contact us at service@bamboura.co.uk and include your order number.

We will help check the tracking information and contact the courier where appropriate.

A parcel will not usually be considered lost until the courier has completed its investigation or confirmed the loss.

10. Damaged Parcels or Incorrect Items

Please inspect your order when it arrives.

If the parcel is damaged, or if you receive a faulty or incorrect item, please contact us as soon as possible at service@bamboura.co.uk.

Please include:

• your order number

• photos of the item

• photos of the packaging

• photos of the shipping label

A short unboxing video is helpful where available, but it is not required.

If the issue is confirmed, we will help arrange a suitable solution in line with our Return & Refund Policy.

11. Cancellations, Returns, and Refunds

Shipping-related information is separate from our returns process.

For information about cancelling an order, returning an item, international return costs, refunds, and non-returnable bespoke or personalised items, please refer to our Return & Refund Policy.

12. Contact Us

BAMBOURA LTD
Address: Room 5, 7 West Road, Wharley End, Cranfield, Bedfordshire, United Kingdom

For shipping enquiries, please contact:
Email: service@bamboura.co.uk
Phone: +44 7962883533

Please include your order number so we can help you more quickly.